We will document the incident and provide immediate basic first aid (all staff are trained in first aid). We will notify you and provide our recommendation regarding vet care. If we determine that another dog was partially or wholly at fault, they will be asked to contribute to the cost of any vet care.
Staff are trained in reading dog body language. Dogs are closely supervised and staff intervenes as needed to de-escalate an interaction or remove dogs from potential harm. In addition, dogs are separated into playgroups based on age, size, and play style. We get to know your dog and work hard to allow them maximum fun with minimum risk. We also do daily sweeps of the facility to identify and address potential hazards.
As with humans, there is always some amount of risk of injury when dogs get together. Many dogs play hard and with full contact. However, in most cases, the low risk of injury is outweighed by the many benefits of mental and physical stimulation, as well as socialization.